Privacy Policy

Effective Date: 30 July 2025
FaithLink HR (Pty) Ltd | www.faithlink.co.za

At FaithLink HR, your privacy matters to us. We are committed to protecting the personal information of our clients, users, and partners, and ensuring that it is handled with integrity and in compliance with South Africa’s Protection of Personal Information Act (POPIA).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us online or offline.

1. Who We Are

FaithLink HR (Pty) Ltd
Business Address: Centurion, South Africa
Email: info@faithlink.co.za
Phone: 066 250 4609

2. What Information We Collect

We may collect and process the following personal information:

• Full names

• Contact details (phone number, email address, physical address)

• Company or employment information

• ID numbers or registration details (only when required for legal or compliance purposes)

• Billing and payment details

• Any other information you choose to provide through forms, emails, or consultations

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you through contact forms, emails, phone calls, consultations, or in-person meetings

• When you use our website, request a service, or subscribe to our content

• When required for HR services, compliance processes, or payroll purposes

4. Why We Collect Your Information (Purpose of Use)

We use your personal information to:

• Provide HR services to your business

• Respond to inquiries and manage client communication

• Create and manage contracts, reports, payroll, and compliance documents

• Maintain business records and fulfill legal or regulatory obligations

• Send important updates or service-related communication

• Improve our website and services

• Process donations through third-party platforms such as BackaBuddy (if applicable)

5. Legal Basis for Processing Your Information

We process your information based on:

• Your consent

• A legitimate business interest

• A contractual obligation

• Legal compliance (e.g., employment or labour law)

6. Data Storage & Protection

We store your data securely using encrypted digital systems and password-protected access. We take all reasonable steps to prevent unauthorized access, misuse, or loss of your personal information.

7. Who We Share Your Information With

Your information may be shared with:

• Our internal staff or project managers (only as needed)

• Third-party service providers who help us deliver HR-related services (e.g., payroll systems)

• Regulatory bodies (e.g., SETAs or SARS) when required for compliance

• Donation partners like BackaBuddy (if you engage with our community campaigns)

We will never sell or rent your information to anyone.

8. Your Rights Under POPIA

As a data subject, you have the right to:

• Access your personal information

• Correct or update your personal details

• Object to processing

• Withdraw consent at any time

• Request that your data be deleted (subject to legal retention requirements)

To exercise these rights, contact us at info@faithlink.co.za.

9. Cookies & Website Analytics

Our website may use cookies and third-party analytics to improve functionality and monitor usage patterns. You can choose to disable cookies through your browser settings, though this may affect how you experience our site.

10. Links to Third-Party Sites

This website may include links to external websites (e.g., social media or donation platforms). We are not responsible for the privacy practices or content of those websites.

11. Policy Updates

We may update this Privacy Policy from time to time to remain legally compliant and aligned with best practices. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions, concerns, or complaints regarding this policy or how your data is handled, please contact:

FaithLink HR (Pty) Ltd
Email: info@faithlink.co.za
Phone: 066 250 4609